Return & Exchange Policy

At Yashmee Coffee Store, we value our customers' satisfaction and provide return and exchange services in accordance with the laws and regulations applicable in the Kingdom of Saudi Arabia.

Returns

Customers may request a return within 7 days from the date of receiving the order, provided that the product is in its original condition, unused, and includes its original packaging and accessories.

Products that have been used, opened, or damaged due to misuse by the customer cannot be returned.

For coffee and food products: These products cannot be returned or exchanged once opened, except in cases where the product is defective, arrives in an unsuitable condition, or does not match the customer's order.

Exchanges

Customers may request an exchange within 7 days from the date of receiving the order, provided that the product is unused and in its original condition.

If the customer receives a damaged product or an item that does not match the order, the store will cover the applicable shipping and exchange costs after verifying the condition of the product.

Damaged or Incorrect Products

If a product arrives damaged or does not match the order, please contact us within 48 hours of receiving the order and provide clear photos of the product and its packaging so that we can process your request.

Shipping Fees

If the return or exchange is requested due to the customer's choice, such as a change of mind or selecting an unsuitable product, the customer may be responsible for the related shipping costs, depending on the circumstances.

If the return or exchange is due to a defective product or an error by the store, the store will cover the necessary shipping costs.

Refunds

Once the returned product has been received and verified to meet the return requirements, the refund will be issued using the original payment method. The refund processing time may vary depending on the payment service provider or the customer's bank.